Customer Service

    • Personalized Design: Each product is customized using the recipient’s military service details (e.g., rank, dates, assignments, awards).

    • Upload Requirements: During the ordering process , upload required materials (e.g., ribbons, photos, videos).

    • Proof Review: Once you receive a digital proof—please approve or request edits within 5 business days.

    • Auto-Approval: If no response is received, the design is considered approved and production will begin.

    • 24-Hour Cancellation: Orders can be canceled within 24 hours for a full refund if design work hasn’t started.

    • After Design Starts: A partial refund may be issued (minus a $25 design fee). Once a proof is sent, cancellations are not allowed.

    • Exceptions: Special cases please reach out, (e.g., duplicate orders) may be approved.

    • Personalized Items: Not eligible for returns or refunds unless damaged or incorrect.

    • Issues with Orders: Report damaged or incorrect items within 7 days with photos—we’ll replace or refund.

    • Refund Timing: Approved refunds are issued within 7–10 business days.

    • Processing & Delivery: Digital items are available within 24 hours of approval (hosted up to 30 days). Physical orders ship within 1–3 business days.

    • Shipping & Tracking: Orders ship via USPS, UPS, or FedEx, with tracking provided.

    • Lost Packages: If confirmed lost, we’ll replace the item at no cost.

  • We aim to respond to all customer inquiries within 1–2 business days.

    For support, please contact:
    Email: mark.f2mems@gmail.com
    Phone: (703) 987-5480
    Hours: Mon – Fri 9 AM – 5 PM (EST)

  • We strive to ensure the highest level of quality in every piece we create.
    Customers are responsible for reviewing all personalized details submitted with their order.

    • Once a proof is approved, changes can no longer be made without additional costs.

    • If an error is made by F2Memories, we will correct or replace the item at no charge.

  • F2Memories was built on trust, respect, and the desire to preserve meaningful moments. While our products are custom and not eligible for return, we want every customer to feel valued. If you ever have concerns with your order, please reach out—we will make every reasonable effort to ensure your experience is positive and respectful of the memories being honored.

Still have questions? Contact Us!